Frequently Asked Questions
Products & Materials
Our pieces are crafted from carefully selected materials, including natural pearls and seashells, gemstones, crystals, and 925 sterling silver. Selected designs are finished with 14k gold plating. As materials vary between designs, please refer to the individual product page for specific details.
Yes, we use a selection of natural pearls and shells alongside other carefully chosen materials. As the pearls and shells naturally have their unique shapes, subtle differences may occur from one piece to another, giving every creation its own distinctive character.
Please refer to the individual product description for the specific materials used in each design.
Yes. Each Forever Beach piece is meticulously handcrafted and hand-finished by skilled artisans. From thoughtfully sourcing materials to crafting each piece, every detail is approached with care and attention. Certain designs may incorporate professionally manufactured components to achieve their intended form and finish.
Yes. the natural pearls and shells may vary slightly in color, shape and size. Although they will not be widely different, these subtle variations are part of their natural beauty and make each piece uniquely yours.
Keep your jewelry away from water, perfume, lotions, cosmetics, and household chemicals. After wearing, gently wipe each piece with a soft, dry cloth and store it separately in a cool, dry place. Please visit our Jewelry Care page for complete care instructions.
We recommend removing your jewelry before showering, swimming, exercising, or entering the sea. Occasional contact with clean water is unlikely to cause immediate damage, but repeated or prolonged exposure to moisture, soap, salt, chlorine, and other chemicals may affect the metal finish, natural materials, adhesives, or stringing.
Orders & Shipping
Domestic orders are delivered within 2-4 business days, while international orders may take 7-14 days.
Yes, we offer international shipping to selected destinations. Delivery typically takes 7–14 business days, although timing may vary depending on the destination and customs procedures.
International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are not included in your order total and are the responsibility of the recipient.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
Returns & Exchanges
Please contact us within 2 days of receiving your order including:
- Your order number
- A clear description of the issue
- Clear photographs or a video showing the item, packaging, and defect or damage
Once your request has been reviewed, we will provide return instructions and the return address. Please do not send an item back before receiving approval. For more details, please visit our Shipping & Returns page.
Eligible items may be returned in case they are defective, damaged, or different from the item ordered. Items must be unused, unworn, and returned in their original packaging with all tags intact. Please visit our Shipping & Returns page
Gifts & Repairs
Each order is carefully packaged and presented, making it suitable for gifting. If you require special gift wrapping, please contact us before placing your order to confirm availability.
Yes. Please include your message in the order notes at checkout, and we will add it to your package without including pricing information.
Repair options depend on the design, materials, and condition of the piece. Please contact us with your order details and clear photographs of the item. We will assess whether a repair is possible and advise you of any applicable costs.
